A Critical Incident Field Guide: Integrating Risk, Business Continuity, emergency, and crisis management: Volume 2: Application

The Field Guide to Critical Incident Management is a two volume publication that describes the underpinning concepts and practical arrangements for emergency management, strategic and operational continuity, risk management, issues and crisis management, within an integrated interoperational approach. The work is based upon extensive research and the practical experiences of the authors in dealing with real disruptive and life threatening incidents, in front line to senior executive leadership roles. Volume 1 provides an introduction into a range of foundational concepts. Explaining how organisational and societal systems can degrade, become disrupted, and eventually catastrophically fail. This is accompanied by an exploration into the rationale and evidence that underpins the various arrangements that can be mobilised to deal with such disruption and catastrophic failure. Volume 1 also looks at a number of fundamental ideas that are often ignored or only given passing attention in most publications and practices in broad incident management, including uncertainty, vulnerability, criticality and interdependency. Volume 2 explains how this theoretical grounding can be applied in practice and used to build a framework that allows emergency response, continuity, crisis management and recovery to work as a seamless whole. This volume describes how an overall incident management system can be designed and developed to provide a seamless set of arrangements for managing incidents ranging from simple accidents, and operational disruptions, through to existential crises and disasters affecting multiple organisations. Written from the perspective of hands on experience of managing complex incidents, Volume 2 provides guidance on crisis leadership, incident communications, looking after people during and following an incident, business continuity and other contingent arrangements, strategic and operational recovery, investigations and lessons learned, and exercising and capability development Importantly, both volumes together explain why certain traditional approaches are only effective under certain limited conditions, and provides guidance how to avoid these significant limitations. —- ISBN: 9780645000030 | ISBN10: 0645000035 | ISBN-13: 978-0645000030