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Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
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Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience

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ISBN-10:0985461136
ISBN-13:978-0985461133
Publication date:19 August 2019
Language:English
Dimensions:15.24 x 2.95 x 22.86 cm
Print length:514 pages
SKU: 0985461136 Tags: , , ,

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Paperback

Description

Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more! —- ISBN: 9780985461133 | ISBN10: 0985461136 | ISBN-13: 978-0985461133

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