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Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
$53.29 Save:$17.00(24%)
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| ISBN-10: | 0985461136 |
|---|---|
| ISBN-13: | 978-0985461133 |
| Publication date: | 19 August 2019 |
| Language: | English |
| Dimensions: | 15.24 x 2.95 x 22.86 cm |
| Print length: | 514 pages |
Description
Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more! —- ISBN: 9780985461133 | ISBN10: 0985461136 | ISBN-13: 978-0985461133
