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A Dangerous Engagement: 3 $18.69 -
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Raving Fans: A Revolutionary Approach to Customer Service
$20.64 Save:$7.00(25%)
Available in stock
| Print length: | 138 pages |
|---|---|
| Language: | English |
| Publisher: | Jossey Bass |
| Publication date: | 1 January 1996 |
| Dimensions: | 13.97 x 1.65 x 20.96 cm |
| ISBN-10: | 0688123163 |
| ISBN-13: | 978-0688123161 |
Additional information
| Format | Hardcover |
|---|
Description
Read this book and turn your customers into raving, spAnding fans! The startling new tips and innovative techniques presented in Raving Fans can help anyone create a revolution in any work–place. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. This brilliantly simple and charming story teaches you how to define a vision and learn what a customer really wants in order to achieve miraculous bottom–line results. — ISBN13: 9780688123161
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